Shipping
Shipping of your order is via FedEx generally within 2 business days of receiving the order. For large orders, please contact us at sales@sierraboxcompany.com for additional rates or services.
Return Policy
Sierra Box Company will accept returns within 14 days from the date that the order was received by the customer. Failure to contact us, will affect our ability to process the return and any corresponding credit to your account.
Customer is responsible for original and return shipping plus a 20% restocking fee for items returned. Should any returns get damaged (or lost) during return shipping the customer is responsible for filing any and all claims with the carrier (as Sierra Box Company will be unable to provide a credit for damaged or lost merchandise). Therefore, we recommend you insure the package(s). After 30 days we reserve the right to refuse a return. Altering an item from its original condition in any way negates the possibility of the item being returned.
To contact us for a return, please email sales@sierraboxcompany.com
Damaged or Defective Items
Be sure to open and inspect all packages immediately upon receipt! Sierra Box Company must be notified within 14 days of your receipt if any item is damaged, defective, or missing parts. Please call our office during our regular business hours, or send an email to sales@sierraboxcompany.com. Failure to contact our office within 14 days may void our Returns / Damaged Item policy.
If the package appears to have been slightly damaged during transit, we encourage you to write “Package Damaged” on the slip when you sign for it.
If the package is severely damaged you can refuse to accept delivery of the shipment. Please let us know if this occurs so that we are aware of the situation, and can replace your order, if desired.
Be sure to keep all packaging, including interior packing materials and any interior and/ or exterior boxes so that Sierra Box Company can submit a damage claim with the freight carrier. Items must be returned in the original packaging. It is critical you obtain the original box and all packaging materials as a call tag may need to be issued to pick-up and inspect the damaged/defective merchandise. Failure to keep the box and materials will affect our ability to process your request for a refund or replacement. Also, in some cases, after the pick-up of damaged/defective merchandise, an inspection will take place to determine the cause of the damage/defect. The results of the inspection will determine the level of your refund.
Privacy Policy
Sierra Box Company takes your privacy very seriously. Please be assured that we follow a strict confidentiality policy of not selling or trading personal information about our web site visitors, clients or prospective customers with any company, group or person outside Sierra Box Company. Other product or company names mentioned herein may be the trademarks of their respective owners.